Shipping and Returns

Shipping

At Dr Burgener Switzerland, we pride ourselves on providing exceptional service to our customers. To ensure a seamless shopping experience, we have partnered with reliable shipping companies to deliver your orders safely and efficiently to your doorstep, wherever you are in the world.

Shipping options: 

We offer various shipping options to cater to your needs, including standard, express, and priority shipping. Shipping rates and estimated delivery times will be displayed at checkout, allowing you to choose the best option for your needs.

International shipping: 

We are pleased to offer international shipping to customers worldwide. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

Return policy:

In consideration of hygiene and safety standards, we regret to inform you that returns for opened or used products cannot be accommodated. Aligned with our unwavering commitment to sustainability, We intentionally avoid excessive over-packaging, opting instead for the protection of our products within reusable, opulent fabric bags. While this eco-conscious choice significantly reduces waste, it does present challenges in verifying whether a product has been opened. Your valuable cooperation in upholding this policy is pivotal, contributing to a reduction in unnecessary emissions and overall waste. 

In rare circumstances where a return may be considered, we kindly request your understanding in covering expenses associated with taxes, customs, as well as both shipping and return delivery fees. Your support in maintaining these elevated standards is truly appreciated.

To initiate a return, please contact our Customer Support team at moments@drburgener or call us at +41 21 329 03 05 to receive a Return Merchandise Authorization (RMA) number.

Need help? If you have any questions or concerns about our shipping and returns policies, please don't hesitate to contact our Customer Support team at moments@drburgener.com or call us at +41 21 329 03 05. We're here to help and ensure your shopping experience with Dr Burgener Switzerland is nothing short of exceptional.